Refund policy

We’re sorry if your order arrives faulty, damaged in transit, or not as described. Please contact us as soon as reasonably possible after delivery so we can help resolve the issue.

To help us assess the problem quickly, please include your name, order number, purchase date, and a brief description of the issue. Photos are helpful where available, but we understand they may not always be possible.

We will assess the issue and provide an appropriate remedy, which may include a replacement, or refund, in accordance with the Consumer Guarantees Act 1993. Nothing in this policy limits your rights under that Act.